Shipping & Returns

Store information and customer support.

Before your order leaves Tulia.

Proposed copy for owner review — not an approved policy. This staging draft does not accept purchases. Rates, destinations, handling times, return eligibility, and deadlines must be confirmed before launch.

Processing and dispatch

Tulia’s draft concept uses fulfillment from Live Oak, Florida. Owner review: confirm the handling schedule, shipping days, carriers, and what customers receive when an order is dispatched.

Destinations and costs

Owner review: confirm supported addresses, any exclusions, shipping methods, rates, taxes, and any free-shipping offer. The final checkout must show applicable costs before payment.

Delivery and tracking

Owner review: confirm estimated transit times and the process for delayed or missing deliveries. An estimate should be clearly distinguished from a guaranteed arrival date.

Starting a return

Owner review: confirm the contact method, return window, eligibility, item condition, exceptions, and authorization steps. Do not send an item back until the final instructions are available.

Damaged or incorrect goods

Owner review: confirm the reporting period, what photographs or order information are needed, and who pays return shipping. The draft does not promise a particular remedy.

Refunds and changes

Owner review: confirm cancellation and exchange rules, refund timing and method, and original shipping treatment. Refund and order-management software are not implemented in this preview.

Have a delivery question?

Contact Tulia about the policy topics you would like clarified. Final policy terms will be reviewed by the owner before the store opens.